By Jo Best
Published: Thursday 02 June 2005
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Name
Anthony Hunt
Location
Maidstone, Kent
Occupation
Software Developer
Comment
Trying to communicate with someone on a faint line when they can barely speak English is not by any measure "better". All you do is make a quick profit before your customers get fed up and go elsewhere. And don't think they won't.
I know a number of people who've changed banks because of the poor "offshore" customer service.
I agree with Verwaayen. He is a visionary. People ...
Anonymous
I'd love to see how he reacts when someone decides...
also anonymous
This is all rather slippery stuff. As a cynic I a...
Peter Ward
Once one has legislation for a minimum wage, is it...
George-Anne Slater
Trying to communicate with someone on a faint line...
Anthony Hunt
I thought all workers on the BT Spine Project for ...
Mike Parks
Senior management always think Outsourcing is wond...
Anonymous
Not a visionary: Offshoring has been underway for ...
anonymous too
Outsourcing can be a good thing and there is no do...
David Sudworth
What utter rubbish
A couple of months ago I was u...
Roger Huffadine
Ben is not only a visionary but also talks on beha...
Phil Biggin
Nobody is being "forced" to move operations offsho...
Anonymous
There are a few points to consider here. The CEO ...
James Hart
Cheaper? Yes. Better? No way. Many helpdesk funct...
Anonymous
My BT phone didn't work. I contacted BT on my mobi...
Michael Oldman
Why does Yemen Airlines recruit its pilots from In...
Dave Hunter
There is a fundamental concept at play here; local...
Anonymous
its time to wake up and grab this opportunity. Off...
colin sinclair
"Verwaayen praised the development and innovation ...
Anonymous
Whilst Outsourcing Technical operations may well g...
Anonymous
Off-shoring only benefits board members who get a ...
Anonymous
I'm against it, these countries haven't a clue abo...
Bob Ahrend
All empires come to an end. Offshoring is just one...
John ward
No morals, no justice, no outsourcing :-)
If th...
Andrew Campbell
Has Verwaayen ever called BT's Help (?) Line in In...
Anonymous
i have read the previous comments and was disguste...
Anonymous
I agree with the last post about Bob Ahrend. I al...
Joanne Coffey
Mr V is right. A lot of people don't like to hear ...
Andrew James
What Verwaayen is saying is that short term profit...
Charles Smith
I work for BT. Mr Verwaayen needs to ask his own c...
Anonymous
Referring to an earlier comment about fault rates ...
Anonymous
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