
But what good's a watchdog with no teeth?
Published: 5 March 2003 15:50 GMT
The UK's advertising watchdog has taken new measures to stop junk email and text messaging, by making it mandatory in most cases for advertisers to get explicit consent before they can send commercial messages.
The new rules come from the Committee of Advertising Practice (CAP) and are to be enforced by the Advertising Standards Authority (ASA), a self-regulatory body for the UK's marketing industry. The 11th edition of the CAP Code, which came into effect on Tuesday, introduces sanctions specifically aimed at stemming the use of unsolicited email, mobile phone messages and even pop-up and banner ads on the web. The rules also cover other forms of direct marketing.
Spam has reached a high nuisance level in the UK, and companies have been forced to take aggressive measures to keep the problem from making email unusable. By the end of last year, one in every eight email messages in the UK contained spam, according to UK email security firm MessageLabs - up from one in every 199 the year before. One in three emails in the US is an unsolicited bulk advertisement.
Junk text messages are a more recent phenomenon, with the ASA seeing a six-fold increase in complaints about SMS spam in the past year.
The new CAP Code does not have the force of law, but its sanctions carry weight with companies who want to maintain a good public reputation. Companies who do not comply with the rules can be exposed to negative publicity, and can be refused advertising space in the media. Ultimately, marketers can be brought before the Office of Fair Trading, which can obtain a court order prohibiting the use of certain advertising methods.
The biggest change to the new code is the requirement that, "The explicit consent of consumers is required before... marketing by email or SMS text transmission," unless the customer is already receiving advertisements for similar products. In the latter case, there must be a clear method for objecting to such further advertisements, according to the code. Email marketing must also be clearly identifiable without opening the message.
The code specifically refers to text transmissions, but it is likely that this will be interpreted to cover multimedia messaging (MMS) as well.
While the new code may have an effect on British marketers, it is unlikely to make much of a dent in the high volume of spam received by many consumers every day, which can originate from all over the world. Some of the most pernacious email marketing frauds originate from Nigeria.
Martino Corbelli, marketing director at SurfControl, is particularly critical of the new code. "It's highly unlikely that the new rules will prevent people from sending and the rest of us from receiving spam," he said. "The sheer volume of spam and the fact that tracking down those responsible is so difficult means that investigating most violations will be literally impossible. This coupled with the fact that the regulations don't extend to companies outside of the UK means that it's a pointless exercise."
He added: "Spam is a global issue, and any legislation that doesn't take that into account is more or less useless."
The CAP Code is available from the ASA's website.
Mattehw Broersma writes for ZDNet UK. silicon.com's Graham Hayday contributed to the report
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