Fujitsu takes off with £60m BMI deal

Fujitsu services has won a £60m IT outsourcing contract with BMI in a deal that will see some payments linked to the number of web bookings the airline takes.

The 10-year managed services deal will see Fujitsu run BMI's business applications, servers, voice and data networks, desktops and websites for over 2,500 staff.

The airline is aiming for direct cost savings and an increase in revenue and internal productivity through the contract. The deal is also set up to be transaction-based, meaning Fujitsu will receive payment per seat booked online at flybmi.com and bmibaby.com.

Customer relationship management (CRM) will be one of the key planks of the IT contract with ticketless travel, web-enabled call centres, and remote and self-service check-in facilities.

Richard Dawson, IT director at BMI, said in a statement: "Our customers will be the real beneficiaries; our services will enable us to deliver real savings in time, cost and efficiency."