
Company refuses to confirm or deny...
By Dan Ilett
Published: 17 May 2005 17:30 GMT
HP has refused to confirm rumours of a further 150 job cuts at a Newcastle technical support centre.
The company, which will outsource IT support to an Indian firm, said it will make 100 redundancies at Twenty4help, 60 per cent of which will happen in August with another 40 per cent in November.
But silicon.com readers claiming to work at the company have said that 250 people will be fired.
One reader wrote to silicon.com: "HP's decision, officially announced last Thursday, affects 250 employees from the managers to the agents. According to the official announcement 40 per cent (and NOT 40 employees) of the call volumes will be transferred to India until 31 July then the rest until 31 October [sic]."
"The decision is official and now everybody is waiting for HP's verdict that which [sic] teams, business lines must be the first which have to go at the end of July."
Despite the claim, HP have insisted 100 jobs will be lost but did not deny it may axe a further 150.
"We're not denying it," said a representative for the company. "One hundred is the figure I gave. I can't confirm or deny 250."
Yesterday HP said it will continue to use Twenty4help for pre-sales enquiries or customer service issues.
More specifically, your duties will consist of: Answering to any information queries Providing customers with product information Preparing replies ...
You will be the single point of contact for all incoming customer enquiries that have any kind of issue with the installation or operation of the ...
The role is varied and includes: Processing and confirming all orders from the sales team Co-ordinating deliveries and organising weekly despatch of ...
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