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IT Director

By Will Sturgeon

Published: Wednesday 14 April 2004


Name

Michael Alexander


Location

Annapolis, MD - USA


Occupation

Company owner


Comment

All the reader comments are true, and here's another. The sales representative is trained to present a technical feature-benefit approach to a problem. Unfortunately, he cannot translate that information into problem-solving language; he/she wasn't trained for it. I'd say to the sales rep, "here's another acronym for you: What is my ROI, if I purchase your product?" If the rep can answer that in plain language, and proves it, then he has earned the sale.



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