Keep Jobs in the UK

UK

Customer Services

Offshoring does NOT benefit customers. Good on the Scots for abandoning companies using offshore call centres! The argument usually given for offshoring is that is saves operating expenses, a savings that is passed on to consumers. Rubbish. Your cost of dealing with that service (insurance company, bank, et al) may not go up, but NEVER have I had ANY organisation pass on ANY savings due to offshoring. More power to the consumer. Vote with your feet. VOW never to knowingly do business with a company that puts vital UK jobs offshore. When you seek a new supplier (bank, insurance, etc) ASK if they use an offshore call centre - those calls are recorded - if they lie, you could have a breach of contract case and get your money back. Thanks to silicon.com for noting Shell and HSBC as offshoring - I shan't be using them anymore. Also, don't use Norwich Union Direct (insurance)- they also use a (USELESS!) offshore call centre. Anybody know of a website blacklist of companies with offshore call centres?