By Andy McCue
Published: Tuesday 11 May 2004
Email story to a Friend | Report Abuse
Name
Anonymous
Location
London
Occupation
Businessman
Comment
When I want detailed and accurate information from a Company, I need it delivered by people whose accents I can understand and who know the subject matter.
I want good Engish speakers and although I am just about willig to accept a broad Scottish or Irish regional accent, the English language from Indian and Phillipine nationals is totally unacceptable.
My remedy: Any Company that routes me to an offshore call centre instantly loses my account.
Offshoring does NOT benefit customers. Good on the...
Keep Jobs in the UK
When I want detailed and accurate information from...
Anonymous
I declined to use Norwich Union for car insurance ...
John Bend
Offshore = Poor service = customers buy elsewhere,...
Anonymous
Agree. I switched from Norwich Union because I ke...
Martyn Kinch
A consumer site detailing which UK companies that ...
Anonymous
I wonder how this will be reflected in the BBC's B...
Ruprecht
Eagle Star/Zurich have lost both my car insurance ...
Gordon Rees
I recently bought a Dell computer for personal use...
Anonymous
Why Offshore when there are numerous outsouring co...
margaret walker
I think that some of the views seen here show extr...
Matt
I have done exacly the same. Norwich Union call ce...
Barry Gallagher
Norwich Union call centres are very poor!
I th...
james bruce
I have no hesitation in moving my business from co...
Robert Haddock
I feel exactly the same as your findings.
Dont ...
Anonymous
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Data Protection Strategies: Deduplication for More Efficient Backups
Dell PowerVault DL2100 Powered by CommVault - Spec Sheet
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
RSS Feeds
The Round-Up The Weekly Round-Up: 03.12.09 'Ere guv, you'll never guess who I had in the back of my cab the other day…'
Stuart Roberts Shared services - how to get it right in your business Recession boosts uptake