Robin Yearsley

UK

ITIL Specialist

Thanks for the very insightful article.

I recently interviewed US ITIL author Randy Steinberg for two hours on his 15 years experience with ITIL Implementations.

We covered a lot of ground in that two hours, dealing with topics like:-

- Selling ITIL through "lenses"
- Overcoming real-world objections
- How to calculate ITIL's ROI
- Maintaining momentum and buy-in
- Organizational Change (in waves)
- How to start ITIL from 'scratch'
- Nine things that just work
- ITIL for small organizations
- How to implement the CMDB from scratch
- How to implement a Service Catalog

The interview was recorded digitally and is available for free access, along with a fully edited 62 page call transcript.

To listen to the interview or access the PDF transcript please visit:-

http://www.asktheserviceexpert.com

Best Regards,
Robin Yearsley.

PS - You can also download a free ITIL Version Three Minmap at:-
http://www.ITServiceBlog.com