By Sylvia Carr
Published: Tuesday 05 June 2007
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Name
Phil Stubbington
Location
Reading
Occupation
IT Manager
Comment
Regarding the previous comment from Alan - I share you cynicism with regard to "best practices" - see my definition at www.estherderby.com/weblog/2004/02/best-practice-vs-useful-practice.html.
However, there are some good basic concepts in ITIL - the separation of incident and problem being the most important, IMHO.
Thanks for the very insightful article.
I recen...
Robin Yearsley
are these the same "best practices" that have plag...
alan
Regarding the previous comment from Alan - I share...
Phil Stubbington
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