Karen Challinor

UK

staring at clouds

if you want to innovate try giving people what they need as well as what they want

but thats harder than bleating about how the users aren't doing what you want isn't it

don't just assume that users will all fall into line behind your shiny new systems because you say they are better, there may be very good reasons for "doing things the old way", I see no mention of any analysis of the "old way" to make sure the new system does what the old one did, I see no mention of training for users mentioned either, are they supposed to be telepathic or are we to assume training is a given ?

3 columns to date and every one whines about how someone or something isn't behaving the way you would like, well tough this is the real world deal with it

we all have legacy situations to handle, we all inherit situations we may not like this is the norm, walking into virgin territory and setting things up exactly the way you want and having it all tick along beautifully is very much the exception

start thinking like an IT focussed board level executive and stop thinking like an IT manager ... and a poor one at that judging by the way you try to micromanage everything and everyone

stop whining and start working