Charles Smith

London

Consultant

Client buy-In is a precursor of good systems. Break down the walls of the IT citidel and mix with those "moronic" users who after all are the reason why the IT Department is there.

If you want to use the latest whizbang technology try it out in a pilot project first and involve the operational staff in the design and implementation.

The Naked CIO may be right that the new system is like a machine gun at a jousting match, but it will be cold comfort if he/she is scouring the Appointment Ads in the national press.