Serge Thorn

Geneva, Switzerland

Director Architecture Governance

These days more and more IT departments have in place some sort of IT Governance such as Service Management-ITIL, Audit Management-COBIT, Quality Management-ISO9000-Enterprise Architecture, Risk Management, Project Portfolio Management and so on. All these IT governance pillars have their own KPIs to measure their efficiency. Performance Management becomes an additional domain in IT Governance and is a way to demonstrate the value of an IT department and its alignment with the business. More and more IT department have to deliver dashboards which aggregates these KPIs values and make them public. (We see more and mode products collecting information from the various IT systems and which may help to monitor and control the health of the IT department). There is a high chance that all business people will ask their CIO to deliver such dashboards in the short time frame when they will have talked with other companies doing this. For sure you could play with the figures..but still...this will not be possible to keep IT anymore in the shade. CIOs will soon be challenged with these kind of demands.