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Outsourcing not always money saver: Gartner
Well, that's that sorted then...

By Ed Frauenheim

Published: Tuesday 18 November 2003

Outsourcing IT work is increasingly popular, but it doesn't necessarily result in cost savings, according to a report from a market research company.

Nearly 20 per cent of companies that farmed out IT work did not achieve any cost reductions, while 9.2 per cent experienced an increase in costs, according to a survey by people3, a Gartner company.

In addition, just 21.1 per cent of the survey’s 76 respondents reported a cost savings greater than 20 per cent as a result of their IT outsourcing efforts. Gartner published the results on Monday.

Lily Mok, a consultant at people3, said in a statement "There's an assumption by many companies that they can save a large percentage of their budgets by outsourcing some or all of their IT capabilities, however the true savings are not always as promising as one would expect. Many companies often neglect to factor in all costs associated with managing the outsourcing engagements, which average 4.5 per cent of the total contract value and can be as high as 15 per cent."

IT outsourcing means shipping out work such as data centre management and application development to an outside company, often one that handles the work in low-cost countries offshore. Giga Information Group has predicted that IT outsourcing to India would grow by 25 per cent this year.

The trend has been criticised, primarily by tech workers who stand to lose their jobs.

Whether outsourcing makes sense from a business perspective also has been questioned before. Earlier this year, Gartner cautioned that half of IT outsourcing projects will be considered unsuccessful in 2003 because they have not delivered the expected value.

The people3 study said companies that outsource can experience a rise in costs for the time and effort spent during the transition period, disruption in work processes, increased turnover of IT employees who possess critical skills and lowered employee morale.

Ed Frauenheim writes for CNET News.com