Businesses fail to appreciate the value of IT

More than half of tech professionals feel their IT systems, processes and services are failing to provide the value expected to their business.

In a survey of 1,500 IT professionals, two-thirds of respondents (64 per cent) said the main problem was their inability to provide the rest of the business with quantifiable metrics related to the actual value IT services and assets are delivering.

Despite the significant amount of money invested in IT, many businesses don't appear to have the systems, processes or frameworks such as Itil, to effectively show the impact it has on the business.

In the survey carried out by IT service management provider, Axios, more than a third (39 per cent) said the decision makers within the business aren't able to understand the value that IT brings to the business.

The research also asked what the main objectives for IT projects are during the next 12 months with the majority (63 per cent) saying their main target was to reduce costs.

Change management and compliance were the next most common objectives, while 16 per cent said they plan to upgrade or replace their service desks.

In terms of the types of project, configuration management database work was the most common (22 per cent) followed by change management (19 per cent) and service catalogue deployment (18 per cent).

Sharon Taylor, Itil V3 chief architect said service value management supported by Itil is becoming more important as business-driven technology becomes increasingly common.