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Forget web 2.0, my PC doesn't work
Tech that's a pain in SME neck...

By Asavin Wattanajantra

Published: Thursday 30 August 2007

Everyday tech problems - and not hot technology such as web 2.0 and mobile working - are the biggest headache for small businesses.

IT support company Connect polled 200 IT managers and directors from companies and found 37 per cent of respondents reckoned it is day-to-day IT issues that cause the most trouble for them. Security is the second most important worry for management.

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Smaller businesses - with fewer than 50 employees - considered security a bigger headache than larger businesses, with 35 per cent of those surveyed making it their biggest issue, compare to 27 per cent of companies with 50 to 250 employees.

Other tech gripes listed include lack of understanding of IT by staff, and cost.

Connect CEO Mark McGregor said the results of the poll show that instead of high profile advances such as mobile working the issues small businesses have are simpler.

He said in a statement: "They just want robust cost-effective systems that actually work. One of the issues we need to address as an industry is how we can deliver more of that type of IT to this vital part of UK plc."